An angry customer remembers the waiting more than the problem. A good support team knows every morning which tickets are close to their deadline.
The ticket and its deadline
- Tickets from every contact channel in one place.
- A deadline for the first response and one for resolution, by priority.
- A list of tickets close to breaching their deadline.
Working inside the ticket
Replies to the customer and internal notes for the team, and the time spent on each ticket.
Satisfaction and knowledge
A satisfaction rating after closing, and a knowledge base of recurring solutions that shortens resolution time.
Your data stays with you
Bawabetna's program runs on your team's own computers with the records encrypted with you, separate permissions for agents, supervisors and management, and it works without internet. You can import your data from your previous software and try the program free with no time limit before subscribing.
Follow Bawabetna
Practical tips for professionals and news about the programs, on the platform you already use.