A service level agreement without regular measurement is paper in a drawer. Its value is that both sides see the same numbers every month.
Indicators and thresholds
Each agreement with its indicators (response time, availability, resolution rate) and the threshold for each.
Measurement and breaches
- A monthly measurement of each indicator.
- Every breach recorded with its cause and the resulting service credit.
- A periodic review meeting with its decisions.
Satisfaction
Customer satisfaction surveys complete the numbers with the customer's own voice.
Your data stays with you
Bawabetna's program runs on your company's own computers with the records encrypted with you, separate permissions for account managers and management, and it works without internet. You can import your data from your previous software and try the program free with no time limit before subscribing.
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